Privacy Policy

1. Introduction and General Terms

Welcome to waveSim.net, distributor of eSIMcard.com. We understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy serves as our promise to handle your data with care, transparency, and respect.

We provide innovative digital SIM card solutions to keep you connected globally without the hassle of physical SIM cards. Our commitment extends beyond offering exceptional services—we are equally dedicated to safeguarding your personal information.

This Privacy Policy outlines how we collect, use, store, and protect the personal information you share while using our website and services. It applies to all data collected through your interactions with our website, customer service, and our products and services.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Please note that this policy may be updated occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes and always have the most current version of the Privacy Policy on our website.

2. What Information Do We Collect?

At waveSim.net, we maintain our visitors' and customers' trust and confidence. In this section, we want to be transparent about the types of information we collect when you interact with our website and services.

Personally Identifiable Information (PII)

Account Information: When you create an account on waveSim.net, we collect basic information such as email address and contact number if provided. This information is essential for setting up your account and for us to communicate with you.

Purchase Details: If you purchase an eSIM or any other service from us, we collect transaction-related information, which includes your payment details and the services you have purchased.

Communication Records: If you contact our customer support, we may record that communication, including any additional personal information you provide during the conversation, to help resolve any issues or queries.

Sensitive Personal Data

We understand the importance of extra sensitivity when it comes to personal data. We do not intentionally collect sensitive personal data such as your racial or ethnic origin, political opinions, religious beliefs, health information, or sexual orientation. If such information is required for any reason, it will be with your explicit consent and used only for the purpose stated at the time of collection.

Non-Personally-Identifiable Information

Usage Data: This includes information on how you use our website, such as the pages visited, time spent on pages, and the links clicked. This data helps us understand user behavior and improve our website's functionality and content.

Technical Information: We collect technical information like your IP address, browser type, and operating system. This information helps us ensure our website's compatibility with your devices and provides a better user experience.

Cookies, Pixels, and Local Storage

Cookies: Small data files placed on your device. Cookies help us remember your preferences, understand how you interact with our website, and improve your user experience.

Pixels: These are tiny graphics used to track the effectiveness of our advertising campaigns and understand user interactions with our website.

Local Storage: We may use local storage technologies to store information locally on your device for better performance and user experience.

3. Cookies We Use

At waveSim.net, we use cookies to enhance your experience on our website. Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site, remember your preferences, and provide a personalized experience.

4. What Do We Do With The Information That We Collect?

At waveSim.net, we take your privacy seriously and use your personal information responsibly. Here’s a straightforward explanation of what we do with the information we collect from you:

To Improve Our Services: We use your information to improve our services. This includes fixing problems, updating our website, and improving user experience.

Account Management: We need your details to manage your account. This means we use your information to communicate about your account and help you when you need it. We also use your information to answer your questions and help when you contact us.

Processing Payments: When you make a purchase, we use your information to process the payment securely.

Legal and Safety Reasons: Sometimes, we might need to use your information to comply with laws, respond to legal requests, or protect your rights, our rights, and the safety of others.

Sharing With Trusted Partners: We might share your information with companies that help us provide our services. These partners are carefully chosen and are only allowed to use your information for the services they provide to us.

No Selling of Your Data: We do not sell your personal information to anyone.

Retention of Information: We keep your information only as long as necessary for the purposes we collected it for, including for legal, accounting, or reporting requirements.

Your Choices and Rights: You can access, correct, or delete your personal information. You can also opt out of marketing messages and ask us not to process your personal information for specific purposes.

5. Disclosure

At waveSim.net, we believe in being transparent about using your information. Here's what you need to know:

Sharing with Service Providers: We work with other companies who help us run our business. For example, we might share your information with payment processors or customer service providers. We only share what they need to do their job, and they're not allowed to use it for anything else.

Legal Requirements: Sometimes, we might have to share your information if the law says we must or if we need to protect our rights or someone's safety.

6. International Usage

The services we are distributing are available worldwide, and here's what that means for your information:

Global Operations: The provider eSIMcard.com might process and store your information in different countries, not just where you live. We do this to make our service better and faster.

Safety Measures: No matter where your information goes, we use the same protections everywhere. But remember, not all countries have the same data protection laws.

Accessing Your Account: To review or modify your personal information, simply log in to your account on our website.

Contacting Customer Support: If you encounter any issues while updating your information, reach out to our customer support via email at support@wavesim.net. Please include your name and the specific changes you wish to make.

Security Verification: For your security, we may need to verify your identity before making certain changes.

Deleting Your Information: If you decide to stop using our services and wish to delete your account, you can do so through your account settings or by contacting customer support.

Updates to Personal Preferences: You can change your preferences for how we contact you or manage your consent for marketing communications through your account settings.

7. Security and Encryption

We understand the importance of safeguarding your personal information and are committed to protecting it with robust security measures. Our approach to security and encryption is designed to ensure that your data remains private and secure from unauthorized access.

Data Protection Measures:

Secure Data Transmission: All data transmitted to and from our website is encrypted using Secure Socket Layer (SSL) technology. This means that any information you send us is protected by a secure, encrypted connection, safeguarding it against interception.

Regular Security Updates: We regularly update our security practices and infrastructure to address evolving threats and vulnerabilities. This includes implementing patches and updates to our systems and software.

Secure Storage: Your personal data is stored on secure servers that are protected by advanced firewalls and other cutting-edge security technologies. We take steps to ensure that our servers are secure and that they are located in facilities with strict access controls.

User Responsibility:

Password Protection: We encourage you to use strong, unique passwords for your account and to keep your login credentials confidential. The security of your account also depends on you maintaining the confidentiality of your password.

Data Encryption: Encryption at Rest and Transit: We use encryption for data at rest (data stored on our servers) and data in transit (data sent over the internet). This means your personal information is always encrypted whether it's being stored or sent.

Secure Payment Processing: For financial transactions, we use encrypted payment processing systems to ensure that your credit card and payment details are always secure.

8. Changes to This Policy

At waveSim.net, we understand that privacy is an ongoing responsibility. Therefore, we will occasionally update this Privacy Policy to reflect company and customer feedback, service changes, and current privacy and security best practices. Please periodically review this page for the latest information on our privacy practices.

When we make significant changes to this policy, we will notify you through various channels. This may include sending a notification via email (if you have provided us with your email address) or posting a notice prominently on our website.

Please note that continued use of our service after any change means that you agree with and consent to be bound by the new Privacy Policy. If you do not agree to the new changes in our Privacy Policy, you should stop using our services and contact us to inquire about your options.

We will also keep prior versions of this Privacy Policy in an archive for your review upon request. If you have any questions or concerns about our Privacy Policy or its implementation, you may contact us.