WaveSim General Terms of Service

1. Validity of General Terms and Conditions

These Terms and Conditions are applicable to all services provided by our company in relation to the reselling of prepaid eSIMs. WaveSim is a trade mark of iSchool LTD, with registration N 205794495, Varna, 21 Dimitar Ikonomov street, Bulgaria. waveSim is an authorized distributor and provides data prepaid services from eSIM card, 250 S Ronald Reagan Blvd Str 106 Orlando, FL.

1.2. Description of Services

Our services include reselling eSIMs (electronic SIM cards) for mobile devices, enabling users to access cellular networks without needing a physical SIM card. Unlimited bundles offer 1GB of unthrottled 5G data every 24 hours from the first use. After the 1GB is used, unlimited data is available at reduced speeds for the rest of the 24 hours.

1.2.1. eSIM Reselling

We offer prepaid eSIMs for purchase, which can be used in various regions and countries. These eSIMs are designed to provide customers with a convenient and flexible way to access mobile data services.

1.2.2. Registration for Using Our Services

To use waveSIM services, customers must register and provide necessary personal information such as name, address, and email. This registration process is essential for activating and managing the eSIM services.

1.2.3. Our Engagements

We strive to provide high-quality service to our customers. However, we do not guarantee uninterrupted or error-free service. Our commitment is to use reasonable efforts to ensure the reliability and performance of our services.

1.2.4. Customer Engagements

Customers are expected to use our services responsibly. Actions that are abusive, illegal, or fraudulent or that impair the network are strictly prohibited. Violating these terms may result in suspension of services, during which the customer remains responsible for any charges incurred.

1.2.5. Device Compatibility

Customers are responsible for ensuring their devices are compatible with eSIM technology. Compatibility may vary based on the device's carrier and country of origin. The customer is responsible for verifying their device's compatibility from the provided list at the time of purchase.

2. Registration and Activation

2.1. Registration Requirements

Customers must complete a registration process to access and use our services. The following are the critical requirements for registration:

Personal Information: Customers must provide accurate and current personal information, including their name, and a valid email address. This information is crucial for account creation and communication purposes.
Account Creation: Customers will create an account on our platform upon providing the necessary information. This account will manage purchases, track eSIM usage, and access support.
Acceptance of Terms: Customers must review and accept our General Terms and Conditions during registration. This acceptance is a binding agreement that the customer agrees to adhere to our policies and procedures.
Device Compatibility Check: Customers are responsible for ensuring their device is compatible with eSIM technology. A list of compatible devices is available on our website. Proceeding with the registration, the customer acknowledges that their device is compatible.

2.2. Purchase and Activation Process

After successful registration, customers can proceed to purchase and activate their eSIM:

Selection of eSIM: Customers can browse various eSIM options on our platform, each tailored to different needs and destinations.
Payment Process: Customers can proceed to payment once the eSIM is selected. We accept various payment methods, including Credit/Debit Card, Google Pay, Apple Pay. All transactions are securely processed; the payment currency is in BGN or USD.
eSIM Delivery: After the purchase, the eSIM will be delivered electronically. Customers will receive an email with detailed instructions on installing and activating the eSIM. The eSIM can also be accessed under the "My eSIMs" tab on the customer's account.
Activation: Activation of the eSIM is the customer's responsibility. The process typically involves scanning a QR code and following simple steps. Once activated, the eSIM will be ready to use according to the chosen plan.
Support and Assistance: In case of any difficulties during the registration or activation process, customers can contact our support team for assistance. Our team is available to ensure a hassle-free experience.

3. Payment and Financial Terms

3.1. Charges and Payment

Payment Conditions: Services can be purchased using various payment methods, including Credit/Debit Cards, Google Pay, Apple Pay.
Currency: All transactions are processed in Bulgarian Lev (BGN) or US Dollars (USD).
Security: Transactions are secured and processed through established payment providers like myPOS.
Inclusivity of Charges: Prices include all applicable taxes and fees unless specified otherwise.

3.2. Refunds and Cancellations

General Policy

eSIMs are one-time purchases and are non-refundable. Customers are not entitled to a refund if their devices are not unlocked or if they are not eSIM-compatible.

Unlimited Bundles: Unlimited bundles are throttled, reducing speeds after consuming a specific amount of data at maximum speeds.

Monthly Subscriptions: UltimateMobile SIMs have monthly subscriptions that need to be renewed to keep using the number and avoid losing it.

Fraudulent Usage: eSIMCard holds the right to cancel the purchase if it suspects any fraud or spam usage.

Refund Eligibility and Conditions

Coverage Issues: If the eSIM cannot be installed due to coverage problems, you may request a refund or change.
Technical Issues: If technical problems originate from eSIMCard and cannot be resolved promptly, refunds are possible only if no data has been consumed.
Data Package Validity: No refunds are offered once the eSIM is installed and used.
Accidental Purchases: No refunds are offered once the eSIM is installed and used.
Incorrect Charges: Disputes on charges must be notified within 12 days of receipt, containing details of why the amount is incorrect.
Fraudulent Activities: eSIMCard reserves the right to refuse refunds in cases of suspected abuse, term violation, or fraudulent activities.
Phone Compatibility: Customers must ensure their phone is eSIM-compatible before purchase. No refunds are issued for incompatibility issues.
One-time Purchase: eSIM is a one-time purchase and non-refundable.
Virtual Numbers: Virtual Numbers will not work on WhatsApp and other social media services. The customer is not entitled to a refund if they do not receive OTP codes for such services.

4. Legal and Compliance

4.1. Governing Law and Legal Compliance

Jurisdiction: The services provided are governed by and construed in accordance with the laws of the jurisdiction where the service provider is based. Any legal actions or proceedings related to or arising out of these terms and conditions shall be exclusively subject to the jurisdiction of the courts in this region.

4.2. Liability and Warranty

Service Availability: While the service provider endeavors to ensure the service is available and uninterrupted, there is no guarantee of uninterrupted service. The provider is not liable for any interruptions or lack of availability.
Warranty Disclaimer: The services are provided "as is" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: The service provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangibles.

5. Contact Information

For more information or assistance with our services, you may contact us through the following channels:

Email Support: support@wavesim.net
Live Chat Assistance: Available on our website's bottom right corner.
WhatsApp Support: +359 888 900383, available working days 9-17h.
Postal Correspondence: waveSim, 21 D.Ikonomov street, Varna, BG

5.2. Liability and Warranty

Service Availability: While the service provider endeavors to ensure the service is available and uninterrupted, there is no guarantee of uninterrupted service. The provider is not liable for any interruptions or lack of availability.
Warranty Disclaimer: The services are provided "as is" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: The service provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangibles.

5.3. Intellectual Property Rights

Ownership: All intellectual property rights in the services, including any software, documentation, and content provided, are the property of the service provider or its licensors.
Use of Service: Users are granted a limited, non-exclusive, non-transferable license to access and use the services for personal, non-commercial purposes as outlined in these terms.

5.4. Privacy Policy

Data Protection: The service provider is committed to protecting the privacy and security of its users' data. Personal information collected is used in accordance with the company's Privacy Policy.
Consent to Use Data: By using the service, users consent to the collection, use, and sharing of their data as outlined in the Privacy Policy.

5.5. Assignment

Non-Transferable: Users cannot transfer or assign their rights or obligations under these terms.
Service Provider's Rights: The service provider may assign its rights and obligations to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

6. Additional Provisions

6.1. Delivery of Services

Service Activation: Upon successful purchase, the service (e.g., eSIM) will be activated immediately or at a scheduled time as per the customer's choice. Customers will receive detailed instructions via email for installing and activating their service.
Accessibility: The service will be accessible through the customer's account on our website or through our mobile application. Customers can view and manage their service details under the designated section (e.g., "My eSIMs" tab).
Compatibility: Customers are responsible for ensuring their device is compatible with the eSIM technology. A list of compatible devices is available on our website. By proceeding with the purchase, customers acknowledge and accept responsibility for compatibility checks.
Service Limitations: While we strive to offer uninterrupted service, we cannot guarantee that the service will always be available, timely, secure, or error-free. The quality of the service may be affected by various factors including but not limited to the customer's location, device, and network congestion.

6.2. Miscellaneous Provisions

Modifications to Terms: We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after such changes will constitute acceptance of the new terms.
Governing Law: These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which waveSim company is registered or/and service provider jurisdiction.
Dispute Resolution: Any disputes arising out of or related to these terms will be resolved through arbitration, in accordance with the rules of the jurisdiction's arbitration association.
Intellectual Property: All intellectual property rights related to the service, including trademarks, service marks, patents, copyrights, and trade secrets, are owned by us or our licensors. Use of our service does not grant customers any rights to our intellectual property.
User Contributions: Any content or data uploaded by users while using our service remains the user's property. However, by uploading content, users grant us a worldwide, royalty-free license to use, reproduce, modify, and display this content in connection with the service.
Privacy: We are committed to protecting the privacy of our users. Our Privacy Policy, available on our website, outlines our practices regarding collecting, using, and disclosing personal information.
Assignment: Customers may not assign their rights or obligations under these terms without our prior written consent.
Entire Agreement: These terms constitute the entire agreement between the customer and us concerning the service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and us.
Severability: If any part of these terms is found to be invalid or unenforceable, that part will be modified to reflect the parties' intention or eliminated to the minimum extent necessary so that the remainder of these terms will continue in full force and effect.
No Waiver: Our failure to enforce any right or provision of these terms will not be deemed a waiver of such right or provision.

For More Information

Email Support: For any inquiries or support needs, email us at support@wavesim.net Our team is committed to providing prompt and helpful responses.
Telephone Support: For those who wish to speak directly with our customer service representatives, call us at +359 888 900383. Please note that our phone lines are operational from 9:00 to 17:00 Central European Time.